HostPapa hosts over 500,000 websites on their data centers in the US and Canada.
That’s impressive considering they’ve only been around since 2006 (founded by Jamie Opalchuck).
One potential explanation for their meteoric rise could be their various customer services options, offering phone support in a few different languages including English, French, Spanish and German to both domestic and international clients.
Upon signing up, we were excited to see what makes them tick. What could possibly cause such a quick ascent?
At first, we were pleasantly surprised by their great uptime (as you’ll see). They also offer a plethora of customer support options to choose from.
1. Above Industry-Average Uptime
We’re happy to report that HostPapa’s uptime has been good since day one.
They’ve posted a 10-month average of 99.98% over the last few months, .04% above the industry average.
2. Extensive Support Options
HostPapa offers extensive support options to help customers in a variety of ways.
You can browse their huge library of self-help videos. They offer 24/7 support through phone, mail, email and even fax (!).
They provide phone support in 18 countries (which might be the most we’ve seen from any company). They’re one of the only hosts to provide support in different languages, including English, French, Spanish, and German.
3. Proactive Security Features
HostPapa’s shared hosting plans come with Panda Cloud antispam protection enabled, as well as a server firewall, monitoring, and intrusion detection. Over 37,000 websites get hacked daily, so HostPapa’s proactive security measures are reassuring.
4. 30-Day Money Back Guarantee & Site Migration
HostPapa offers an industry standard 30-day money back guarantee for most of their hosting plans.